These Terms govern your use of Landlord Pulse. By creating an account or using the service you accept these Terms and our Privacy Notice. If you do not accept them, please do not use the service.
Who we are
Landlord Pulse is operated by IWNA, a small UK accountancy. Our registered details and ICO registration number are on the Privacy Notice page.
Use of the service
Landlord Pulse helps you understand and manage a UK property portfolio. You are responsible for the accuracy of the data you import, for keeping that data current, and for any decisions you make based on the dashboards, calculations or AI answers we show you.
Not financial, tax, or legal advice
Outputs from the calculation engine, the strategy plan and the AI chat are informational only. They are not investment, tax, legal or accounting advice. They reflect the data you have entered and general assumptions about UK property; they may be wrong for your circumstances. You must consult a qualified professional before taking any action with financial, tax or legal consequence. We are an accountancy in our other capacity, but a Landlord Pulse subscription does not create an accountant-client relationship between you and us.
Account & security
You must keep your sign-in credentials confidential. You are responsible for any activity that occurs under your account. Notify us immediately of any unauthorised access at security@landlordpulse.co.uk. If we believe an account is compromised we may suspend it to protect you, and will tell you as soon as we reasonably can.
Trial and paid plans
The service is offered on a free trial that may convert to a paid subscription. Trial length, paid plan prices and billing terms are shown at the point of signup and in the Settings page. Paid subscriptions renew automatically until cancelled and may be cancelled at any time from the Settings page; cancellation takes effect at the end of the current billing period. We do not refund unused time on a paid plan unless required by law.
Acceptable use
Do not attempt to disrupt the service, reverse-engineer it for competitive purposes, or use it to process data for which you do not have the legal basis to process. Do not upload personal data about other people (including your tenants) unless you have a lawful basis to do so; the service is not designed to hold tenant data and we ask you not to.
AI features
AI features are provided as a tool, not as an oracle. We use third-party AI providers under contract and stated in our Privacy Notice and at /legal/sub-processors. AI may produce inaccurate or out-of-date answers. Do not act on an AI suggestion without checking it against authoritative sources or a professional.
Service availability
We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance and third-party outages (Google Cloud, the AI provider, Xero, QuickBooks, Sage, Stripe, the email provider) may affect the service. We do not offer a contractual SLA at trial.
Intellectual property
You retain ownership of the data you put into the service. We retain ownership of the service itself, its code, brand and documentation. By using the service you grant us a limited licence to process your data for the sole purpose of providing the service to you, as described in the Privacy Notice.
Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the service is limited to the amount you have paid us in the 12 months preceding the claim, or £100 if you have not paid us anything. Nothing in these Terms limits liability that cannot lawfully be limited (for example for personal injury or fraud).
Termination
You may stop using the service at any time by deleting your account from Settings → Danger Zone, or by emailing privacy@landlordpulse.co.uk if self-serve deletion is not yet available. We may suspend or terminate access for breach of these Terms with reasonable notice where practicable.
Data Processing Agreement
If you are using the service in a business capacity and require a signed Data Processing Agreement under UK GDPR Article 28, email privacy@landlordpulse.co.uk and we will provide our standard DPA. Most users do not need one.
Changes
We may update these Terms. Material changes will be surfaced in-app before they take effect, with at least 30 days' notice for material changes affecting your obligations or our processing of your data. Continued use after the effective date constitutes acceptance.
Governing law
These Terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For account or product questions: support@landlordpulse.co.uk. For privacy or data protection matters: privacy@landlordpulse.co.uk. For security matters: security@landlordpulse.co.uk.